an Order | Shipping Costs | Exchanges | Defective Items
Placing an Order
call (972) 849-9764 (The Laughing Willow) to place your
- Our Shipping Date is 4 Weeks from your Order
Rush Orders - Available
for additional charge based upon shipping date
Orders Outside of the US - If
you choose to have your order shipped to a location outside
of the U.S., be sure to take into account any extra time
it may take to process through customs, etc.
$10 to ship anywhere in the U.S.
$35 to ship anywhere outside the U.S.
We understand that it can be difficult to know how your veil or headpiece is
going to look with your hair or dress. In order to keep our prices low,
we must maintain our exchange policy as follows:
product may be returned for exchange only.
However, if you have requested a specially-made
item (not within our present line of products),
no exchanges can be made as it is final
Our exchange and warranty period is 10 Days. Once the order has been picked
up or received, you have 10 days until it must be postmarked for return.
It does not need to be back to us in 10 days, just postmarked.
your wedding date is in less than 10 days
from when you receive your order, the return
MUST be postmarked 2 days prior to your wedding
you need to exchange your veil for another
due to color or length, it must be done within
the same 10-day period as stated above. A $10.00
fee will be added if the item has to be shipped
back to you.
you have a change in plans, your dress comes
in an incompatible color or you have found
something else, the 10-day policy still applies
no matter the reason.
returned must be received in their original,
new condition. We reserve the right to reduce full credit if the returned item is damaged or smashed & stuffed into an envelope. Please pack all returns in the same manner as you received them.
Veils & headpieces
are delicate items that can be easily damaged
by repeated handling, therefore our product
warranty does NOT exceed 10 days. We will
gladly replace any item that is defective,
but we MUST be notified within the 10 days.
After the 10th day we will no longer be responsible
for defects found. Please inspect your items
carefully upon receipt.
An item that is found to be defective will be replaced with an identical item
provided we are notified of the problem within 7 days of pick-up or the shipment
arrival. After 7 days, the item cannot be returned and we will not replace it.
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